Negotiation Skills Online Course & Certificate

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20 contact hours
Used For:
2 Continuing Education Units
Course and Certificate:

Negotiation is the art and science of securing an agreement between 2 or more independent
parties. Through understanding the behavior evidenced in competitive situations, the student
will develop negotiation skills which will prove to be a valuable asset in every area of life. This
course will allow students to develop negotiation skills experientially and understand negotiation in useful analytical frameworks. Considerable emphasis will be placed on negotiation exercises and role-playing in class, followed by group discussion, lecture and individual analysis.

After completing Negotiation Skills, students will be equipped with a basic understanding of the following:

  • Become more aware of the importance of effective communication – especially listening.
  • Learn what “pushes their buttons”, thus learning to stay more in control.
  • Become far better at negotiating everyday situations, while maintaining their personal power.
  • Know how important it is for everyone to “save face”.
  • Become more organized in their thought process and ability to analyze.
  • Build and ;maintain more successful relationships


  • Although no prior experience or coursework is required

 Students will be assigned 5 homework assignments, and 1 final exam. 

Module 1: Intro to Negotiation

Module 2: Major Causes of Conflict

Module 3: The Five Modes of Responding to Conflict

Module 4: Rational vs. the Emotional Components of Negotiation

Module 5: Two Most Important Kinds of Bargaining

Module 6: Integrative or Win-Win Bargaining

Module 7: Planning for the Negotiation

Module 8: Negotiation is a sequence of events

Module 9:  The Intangibles

Module 10: Some Tricks that Skilled Negotiators Use

Module 11: What if I want “to win”

Module 12: Is it ethical to “lie or bluff”

Module 13: Final Thoughts

Module 14: Appendix


 This course is Instructor-led and delivered through our award-winning online Learning Management System. 

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