Quality Control Online Course & Certificate

20 contact hours
Used For:
2 Continuing Education Units
Course and Certificate:

Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations.  “Quality Control” is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry techniques- such as Six Sigma and Lean. We also present relevant case studies that show implementation steps for several industry and government quality control programs, and the challenges faced. 

This course also provides an excellent foundation for further study in Six Sigma, Lean, Total Quality Management, or Operations Management.


After completing Quality Control, students will be equipped with a basic understanding of the following:

  • quality control terminologies
  • regulations
  • basic statistics
  • graphical techniques
  • quality control applications


This course is designed for students who possess basic mathematic skills and a desire to learn about quality control. Professionals are also encouraged to register for this course, either as a means of professional development or as a broadening experience. 

 Students will be assigned 5 homework assignments, and 1 final exam. 

Lesson 1- Introduction

  • What is Quality?
    Why is Quality Control important?
    Quality regulations
    Best practices

Lesson 2- Quality Control Program Fundamentals

  • Voice of the Customer
    Worker empowerment

Lesson 3- Evaluating Quality through Statistics

  • Calculating Mean & Standard Deviation
    Calculating Ranges
    Calculating Confidence Intervals

Lesson 4- Evaluating Quality through Graphs

  • Control Charts
    Cause and Effect diagram

Lesson 5- Quality Control Techniques

  • Six Sigma
    Total Quality Management (TQM)

Lesson 6- Applications / Case Studies 



 This course is Instructor-led and delivered through our award-winning online Learning Management System.