Quality Management Systems (QMS) Online Course & Certificate

20 contact hours
Used For:
2 Continuing Education Units
Course and Certificate:

Quality Management System (QMS) Fundamentals is a course that introduces ISO 9001:2008 concepts and requirements. It is designed to provide learners with an awareness of the quality concepts such as quality, process approach, and quality management principles. It also covers the basic controls needed for a quality management system in easy-to-understand language. This course can be used to familiarize you with QMS concepts and principles, for orientating employees, to promote quality awareness or as a precursor to more advanced study.

After completion of Quality Management Systems (QMS) Fundamentals, students will be equipped with a basic understanding of the following:

  • How to describe basic quality system definitions
  • How to apply the 8 quality management principles
  • How to describe the process approach •
  • How to apply the ISO 9001:2008 requirements


No prior coursework or experience is required.


 Students will be assigned 5 homework assignments, and 1 final exam. 

  1. Introduction to ISO 9001:2008 requirements

  2. Quality system definitions

  3. Quality management principles
    Principle 1 – Customer focus
    Principle 2 – Leadership
    Principle 3 – Involvement of people
    Principle 4 – Process approach
    Principle 5 – System approach to management
    Principle 6 – Continual improvement
    Principle 7 – Factual approach to decision making
    Principle 8 – Mutually beneficial supplier relationships

  4. Quality process approach

  5. Case study



 This course is Instructor-led and delivered through our award-winning online Learning Management System.