Formulating for Success!

Quality Control

Course Description

Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations.  "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry techniques- such as Six Sigma and Lean. We also present relevant case studies that show implementation steps for several industry and government quality control programs, and the challenges faced. 

This course also provides an excellent foundation for further study in Six Sigma, Lean, Total Quality Management, or Operations Management.

Course Outcome

After completing Quality Control, students will be equipped with a basic understanding of the following:

• quality control terminologies
• regulations
• basic statistics
• graphical techniques
• quality control applications

Recommended Prerequisites

This course is designed for students who possess basic mathematic skills and a desire to learn about quality control. Professionals are also encouraged to register for this course, either as a means of professional development or as a broadening experience.

Assessment

Students will be assigned 5 homework assignments, 1 Project, and 1 Final Exam.

Syllabus

Lesson 1- Introduction

• What is Quality?
  Why is Quality Control important?
  Quality regulations
  Best practices

Lesson 2- Quality Control Program Fundamentals

• Voice of the Customer
  Variables
  Inspection
  Measurement
  Documentation
  Control
  Worker empowerment
  Challenges

Lesson 3- Evaluating Quality through Statistics

• Calculating Mean & Standard Deviation
  Calculating Ranges
  Calculating Confidence Intervals

Lesson 4- Evaluating Quality through Graphs

• Control Charts
  Cause and Effect diagram
  Histogram

Lesson 5- Quality Control Techniques

• Six Sigma
  Total Quality Management (TQM)
  Lean

Lesson 6- Applications / Case Studies 

Course only: $49

Course + Certificate: $99